FAQs

Q. What is the purpose of Business Connections?

A. The purpose of Business Connections is to provide an efficient way of gathering high-quality input from our customers to help us drive business decisions at all levels—operational to strategic on a variety of topics. Engaging with you, our customers, in creating solutions and solving problems to help maximize results and achieve success.


Q. Why did I receive an invitation to take a survey?

A. When you joined Business Connections, you agreed to participate in surveys. In order to do so, you received an invitation asking you to participate.


Q. How will TELUS use the survey results?

A. Results from our customer surveys are presented to business units throughout TELUS. After we have discussed the results and provided recommendations, we ask our business partners to follow-up with us and tell us what actions have been taken from the survey results. We will then report these results back to our members.


Q. Will anyone ever see my individual results?

A. No. To ensure your total privacy, your answers are confidential and grouped in total with other advisors who have completed the same survey. The information you provide is used for statistical purposes only.


Q. My password is not working when I return to the portal page.

A. If you have been re-directed to the member portal page after completing the questionnaire, you do not need to login to submit your answers. They are already registered. You are re-directed to the member portal page by default should you wish to update or change any of your account information. If you have not yet received and clicked the link in your e-mail to confirm your registration, you will not be able to log into the community. Check your e-mail for this confirmation and follow the steps to complete your entrance into the community.

When logging in, make sure you don’t enter any unnecessary spaces before or after your e-mail address or password. The system reads blank spaces as extra characters.


Q. I can’t remember my password.

A. If you cannot remember your password, simply click on the “Forgot password” button on the member login page and enter your email address into the required field to have it e-mailed to yourself. If you continue to experience problems you can click on the "Submit my issue to the support team below", and ask for assistance.


Q. I can’t login, I get an “e-mail does not exist” message when I try to login.

A. If you did not complete the first study you were invited to and click the link in your confirmation e-mail, you are not fully registered in the community. If you have completed these steps and still cannot login, try closing the portal page and returning in a few minutes.

Check your Inbox and Junk Mail folder for the confirmation e-mail; depending on your e-mail provider, it may have been directed to your Junk Mail folder.

If you continue to experience problems you can click on the "Submit my issue to the support team below", and ask for assistance.


Q. Are there any prizes for filling out the survey?

A. If there is a prize or a contest being offered for this particular survey, you will find the details in either your study invitation (e-mail) or within the study itself. Be sure to read the information provided so you are familiar with the terms and procedures for the prize fulfillment.


Q. I am not needed to complete this study. Why?

A. Each community is made up of a number of categories with a specific quota to ensure the community disbribution is accurately represented. Based on the answers that you have submitted, one or more of the categories that you fall into has been filled.


Q. I didn’t receive the confirmation e-mail.

A. This may be the result of one of two things:

1. Depending upon your e-mail provider and your personal e-mail settings, some e-mails sent from an automated system may be diverted directly into your Junk Mail folder. To avoid this, you can add our address (support@businessconnections.telus.com) to your safe list or address book.

2. You may have entered your email address incorrectly, which would have sent your confirmation to an invalid address. If this has happened, you will need to fill out the questionnaire again. Always type carefully when you respond to survey questions to avoid this happening.

If you continue to experience problems you can click on the "Submit my issue to the support team below", and ask for assistance.


Q. I would like to unsubscribe.

You may click on any of the “To unsubscribe click here” link found at the bottom of any of our email communications. An unsubscribe confirmation page will launch, please click on the ‘unsubscribe’ button to confirm.


Q. I would like to update my e-mail address.

A. You may change your e-mail address anytime by simply logging into the community and clicking "change e-mail" under the "User Profile Information" section.


Q. How do I log back into the TELUS Business Connections community?

A. If you wish to log back into the TELUS Business Connections community, save the login page URL: https://businessconnections.telus.com/ in the favorites tab of your browser or in a place where it is easily retrievable.

When on the login page, you will need your login details: the email* and password that you set most recently (or when signing up as a member).

*Please note that you can check the Remember me box on the login page so that your login email is saved for the next time you wish to sign in to TELUS Business Connections.

If you are having trouble remembering your password, you may click Forgot password? and login details will be sent to your email address.